HLST207 Healthcare Management : Solution Essays

Question:

You are an enrolled nurse working in an aged care facility. There has been an increase in both staff and residents from an Aboriginal and Torres Strait Islander descent.

1.Recently there have been some communication issues among staff in the workplace. Investigations have determined the communication issues are due to cultural differences and poor understanding of Aboriginal and Torres Strait Islander cultural needs.

2.The facility has also experienced some incidences of cross-cultural misunderstanding between staff and residents.

 
The facility manager has asked you, as a staff member, to prepare an e-poster or poster that can be used as an educational resource in the workplace. This is to be regarded as one of the strategies utilised, to create greater cultural awareness and enhance effective client and work relationships, within a culturally diverse work environment.
 
 

Answer:

Question 1.1

The two strategies that can increase the participation of Torres Strait Islander and Australian aboriginal in the delivery of health service include the following:

Recruiting the health workers and staffs from the community of the Torres Strait Islander and Australian aboriginal can help a lot in increasing the health care awareness and concerns of the people of this community. The patients will feel a lot safer and think positively that their health care needs are taken care of effectively. This will help the people of this community to effectively communicate their health problems and will feel secured that their health problems will be addressed (Aspin et al. 2012).

Creating a community health center where the elders will deliver their knowledge to the young and the adults will result in continuation of the indigenous knowledge and will help in increasing knowledge about the chronic illness and its prevention. The awareness will in turn allow the individuals to engage in the health service delivery (Aspin et al. 2012).

Question 3.1

Self-determination if used collectively, then empowering the people of Torres Strait Islander and Australian aboriginal community to make their own decisions regarding the health, education and employment will a better impetus in the promotion of improved health outcomes. The community is considered to be the oldest and being the indigenous people of Australia will face the issues like discrimination from the non-indigenous Australians. Thus, if the people belonging to this community are given the authority of their governance, it can help bring development and upliftment (Garling et al. 2013).

Self- control on the other hand is the best way to empower an individual to control and reduce the incidence of diseases. It is seen that the people of this concerned community are addicted to drugs, smoking and have bad eating habits that increase the incidence of diseases upon them. Therefore, self-control will help to control the disease and will help in achieving better health outcomes (Garling et al. 2013).

 

Question 4.1

The three resources that I would use to develop effective partnership with the Torres Strait Islander and Australian aboriginal people, communities and organizations are as follows-

  • Building up of an effective and appropriate reference groups- The reference group will give strategic direction and advice to the to the programs and as well as provide guidance in order to support the rights of this community (Parker and Milroy 2014).
  • Guidelines or policies & memorandum of understanding- Policies and guidelines will help in the buildup of the better understanding with the people of this community for their development. Whereas the policies framed by the government will help to look after the issues that are neglected. Policies on the other hand will ensure that basic and advanced health care needs of the people of this community are effectively met (Kowal et al. 2012).
  • Bidirectional flow of resources and information- Bidirectional flow of information will enhance the flow of information from the community to the government as well as the organization working for the development of the people of the aboriginal community. This leads to better understanding of the culture of the aboriginal people and their health care needs (Mitrou et al. 2014).

Question 4.2

Developing a mutual mentoring program with the Torres Strait Islander and Australian aboriginal people is important when providing the workplace and the healthcare services because for the following reasons (Behrendt et al. 2012)-

  • To ensure that the Aboriginal people can get involved in the learning process so that they can effectively complete training and employment process.
  • Facilitates the effective mutual support and team work.
  • Assist the Aboriginal people to develop the new skills and insights.
  • Mutual mentoring helps the Australian Aboriginal people to become the role models for the new trainees and the apprentices.
 

Reference

Aspin, C., Brown, N., Jowsey, T., Yen, L. and Leeder, S., 2012. Strategic approaches to enhanced health service delivery for Aboriginal and Torres Strait Islander people with chronic illness: a qualitative study. BMC health services research, 12(1), p.143.

Behrendt, L.Y., Larkin, S., Griew, R. and Kelly, P., 2012. Review of higher education access and outcomes for Aboriginal and Torres Strait Islander people.

Garling, S., Hunt, J., Smith, D. and Sanders, W., 2013. Contested governance: culture, power and institutions in Indigenous Australia (p. 351). ANU Press.

Kowal, E., Pearson, G., Peacock, C.S., Jamieson, S.E. and Blackwell, J.M., 2012. Genetic Research and Aboriginal and Torres Strait Islander Australians. Journal of bioethical inquiry, 9(4), pp.419-432.

Mitrou, F., Cooke, M., Lawrence, D., Povah, D., Mobilia, E., Guimond, E. and Zubrick, S.R., 2014. Gaps in Indigenous disadvantage not closing: a census cohort study of social determinants of health in Australia, Canada, and New Zealand from 1981–2006. BMC Public Health, 14(1), p.201.

Parker, R. and Milroy, H., 2014. Aboriginal and Torres Strait Islander mental health: an overview. Working together: Aboriginal and Torres Strait Islander mental health and wellbeing principles and practice, 2, pp.25-38.

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