Read the case study “Acme Manufacturing Company” at the end of Chapter 2 and answer the questions at the end of the reading. : Solution Essays

 Acme Manufacturing Company
 Steve Arnold is a production manager at Acme Manufacturing Company in New
Jersey. When drove into the parking lot at the plant on Tuesday morning at 8:35, he was
already 35 minutes late for work. Steve had overslept that morning because the night before he
had stayed up late to finish the monthly production report for his department. He parked his car
and entered the rear of the plant building. Passing through the shipping area, Steve spotted his
friend George Summers and stopped to ask how work was progressing on the new addition to
George’s house.
 Entering the office at 8:55, Steve greeted his secretary, Ruth Sweeney, and asked whether
anything urgent needed his immediate attention. Ruth reminded him of the staff meeting at
9:30 with Steve’s boss—Frank Jones, the vice president for Production—and the other produc-
tion managers. Steve thanked Ruth for reminding him (he had forgotten about the meeting) and
continued on to his adjoining inner office to look for the memo announcing the meeting. He
vaguely remembered getting the memo in an email one or two weeks earlier, but did not take the
time to read it or look at the attached materials.
 His phone rang, and it was Sue Bradley, the sales vice president, who was inquiring about
the status of a rush order for one of the company’s important clients. Steve promised to look
into the matter and get back to her later in the day with an answer. Steve had delegated the
rush order last week to Lucy Adams, one of his production supervisors, and he had not thought