Question:
In this assessment you will both write a report based upon the following case study and then present an oral presentation either during the lecture or tutorial. You will be assigned into a group of three by the lecturer/tutor. Each member of your group will focus upon and write on one of the issues. Do not simply cut and paste each persons’ contribution.
The group needs to make sure that all of the parts fit cohesively together and read as one document. The presentation must be 20 minutes in length. All group members must present during the presentation. You will present the information that you developed and wrote in the report. The flex students will present using Zoom. Case study: A multi-national organisation operates in various countries including Australia, Vietnam, India, Oman, and Nigeria. The organisation manufactures and distributes agricultural equipment to local and international clients.
In total the organisation has 8,000 employees in five countries and more than 1 million customers worldwide. The head office is based in Australia. In recent years the organisation is facing several communication challenges. They include: 1. Ineffective use of social media such as blogs, wikis, social networks to support teams in sharing ideas, building knowledge bases and task management.
Lack of quality feedback from clients on ways to improve product quality and service delivery 3. Misunderstandings and lack of trust based upon intercultural communication issues in different contexts
1. Cover page including a title, the names of the group members, the campus, assessment title and lecturer 2. Table of contents 3. Introduction a. Describe the organisation b. Identify the purpose of the report c. Detail the scope/boundaries of the report—what is covered what is not d. Describe the report outcome e. Preview the structure of the report
4. Analysis of the current situation (literature review of the three presenting issues) a. Issue one—social media b. Issue two–feedback c. Issue three—Intercultural communication
5. Conclusion—no new information should be presented here—just summarize what you have already discussed. 6. Recommendations—The recommendations should answer what should be done, who should do it, and how will the success or failure of the recommendations be measured? a. Issue one—social media b. Issue two—feedback c. Issue three–Intercultural
7. References—Minimum of 25 (APA format) The oral presentation should include the following structure: 1. Introduction (First speaker) a. Attention-getting statement b. Exigency of the topic c. Preview of the structure d. Thesis e. Transition to the next section 2. Analysis: a. Issue one (First speaker) i. Main point one 1. Example/evidence ii. Main point two 1. Example/evidence iii. Main point three 1. Example/evidence iv. Transition to issue three
b. Issue two (Second speaker) i. Main point two-one 1. Example/evidence ii. Main point two-two 1. Example/evidence iii. Main point two-three 1. Example/evidence iv. Transition to issue three c. Issue three (Third speaker) i. Main point three-one 1. Example/evidence ii. Main point three-two 1. Example/evidence iii. Main point three-three 1. Example/evidence iv. Transition to issue to the conclusion
3. Conclusion (Third speaker) a. Recap main points b. Recap thesis c. Transition to the recommendations 4. Recommendations a. Issue one (First speaker) i. What should be done, ii. Who should do it, and iii.
How will the success or failure of the recommendations be measured? b. Issue two (Second speaker) i. What should be done, ii. Who should do it, and iii. How will the success or failure of the recommendations be measured? c. Issue three (Third speaker) i. What should be done, ii. Who should do it, and iii.
How will the success or failure of the recommendations be measured? 5. Ask the audience if they have any questions that you can answer (Second speaker)
Answer:
Roles by individuals in intercultural communication plays a major part in establishing misunderstanding between the Chinese and American cultures. Role is an important aspect in establishing misunderstandings. Intercultural conflicts occur because different roles are associated with certain behaviour in different cultures. For instance, take the case of the Chinese and American cultures.
The Chinese form personal relationships with people close to them, for example, they develop closeness with people in the same department but not with others while the American Culture allows people to bond with anybody despite the proximity of the audience.The audiences are the elements that develop performance in a communication context.
Different cultures have a different meaning for the role and performance of an audience in communication. I looked at the difference in telephone etiquette between the American and Chinese cultures. Chinese talk loudly with their phones, and that is okay to them, however, among the Americans this is considered rude.Time is interpreted differently in different cultures. Misunderstandings occur if one person does not understand the time in another culture.
For example, a comparison between the Chinese and American cultures in the meaning of banquet of time. The Chinese associate it with a relaxing time that can be used to extend business negotiations in the restaurants while taking alcoholic drinks. However, Americans, see this as the time to relax and entertain themselves without bringing business into the picture because they believe that business ideas cannot be made when drunk.
Recommendations
Organizations can solve the issue through hiring an earnest participant who is willing to accept other people’s ideas. He/she should be an acute observer, in knowing what aspects make up the new culture in which they are in. He/she should also be a profound analyst in learning about the different cultures and the different behaviors and ideas associated with the different cultures
Conclusion.
Misunderstandings often occur due to the various interpretations associated with different roles, audiences and time in different cultures. Individuals are too involved in their own culture that they fail to adapt to new cultures in the business, leading to lack of trust and misunderstandings.
The difference in the meaning of similar behaviors among the different cultures is the sole root of all the problems in intercultural communication Different cultures have different meanings, and if individuals fail to master the aspects of being an earnest participant, an acute observer, and a deep analyst, then this problem is likely to persist.
