Sleep Tight Inn : Solution Essays

The  Sleep Tight! Resort and Conference Center of Albuquerque, N.M. has a  staff of over 300 full time employees and 100 seasonal employees in 10  different job categories. For the past twenty-five years the resort has  been run by the Clause family. The Clause family has had experience in  running several small motels and were very knowledgeable of the  industry. However, while they tried to treat the employees fairly, Mimi  Clause, the Manager, knew nothing of proper HR practices and tended to  make arbitrary decisions. She left many of the HR decisions to the  employment department which consisted of a secretary and an employment  supervisor who had been a secretary for Mimi’s mother. Eighteen months  ago, the family decided to hire Frank Jones as the new Manager of the  resort.  After evaluating the current operations, Frank Jones, decided that  the Resort was in fairly good shape except for the lack of standardized  Human Resource practices. Very little information existed to support any  of the past employment decisions, especially in the area of selection.  Although Jones does not have any direct experience in HR, he had taken  several courses in HRM while in college.  In the last eighteen months, Jones has encountered several problems. He would like you to: