HEALT1113 Communication For Health Professionals 10 : Solution Essays

Healthcare

Question:

Task 1

Details of Task- Students will independently construct a presentation that explores a demonstration of communication in a healthcare setting. Students will watch an online video and then, in a PowerPoint presentation, critically reflect on the interpersonal dynamics in the video. Specifically, how well do you believe the health professionals communicated with the client? Do you believe the communication was effective? What were some strategies used for good communication between the health professional and client? What were some barriers to good communication between the health professional and client? As the video contains two health professionals (i.e., a Doctor and a Nurse), you are expected to reflect on both professionals’ communication. You are also expected to consider both verbal and non-verbal communication.

Your PowerPoint presentation should include six slides. Your oral presentation will be a voice over, recorded while you present your slides. Videos and information on how to do this will be uploaded to Moodle. You can include a title slide (your name, title of presentation), but this is not counted in your six slides.

Your slides: There should be an introductory slide; one slide discussing the doctor’s communication (i.e., effective strategies and barriers); one slide discussing the nurse’s communication (i.e., effective strategies and barriers); one slide addressing the model of communication (i.e., linear, interactive, or transactional) you believe each health professional employed and why; and a fifth slide indicating which model of communication YOU believe would be effective for each health professional to employ and why. Your final sixth slide will contain references (see below)

Research: You are expected to consult literature to guide your critical reflection. Your final, sixth slide should include two sources you consulted, written in APA (6thed.) style. Here are some resources to consider:
O’Toole, G. (2016). Communication: Core interpersonal skills for health professionals. Chatswood, VIC: Elsevier.
DeLaune, S., Ladner, P., McTier, L., Tollefson, J., & Lawrence, J. (2016). Australian andNew Zealand fundamentals of nursing. South Melbourne, VIC: Cengage. (pp. 214 – 218)

Lawrence, J., Perrin, C., & Kiernan, E. (2015). Building professional nursing communication. Port Melbourne, VIC: Cambridge University Press (pp. 21 – 44)
Wood, J. T. (2010). Interpersonal communication: Everyday encounters (6th ed.). Boston, MA: Wadsworth. (pp. 16 – 19)

Answer:

Health Care Communication Strategies

Introduction

Communication is passing information from the sender to the receiver.
In healthcare settings, communication is a tool that connects the profession to the patient.
This is the process through which the professional collects information from the patient and at the same time relays back clinical information to the patient after analysis.

Importance of communication

Communication allows the practitioner and the patient develop relationships at work thus creating better outcomes
It leads to patient satisfaction through passing healthcare information to the patient.
It is used to improve clinical outcomes.
Communication allows setting of goals for the patient.
Patients rely on communicated information to make clinical decisions.

Doctor’s communication strategy
The doctor used respectful and professional communication strategy.
The doctor passed information professionally to the patient and explained the condition.
The doctor further, professionally elaborated to make the patient understand.
The doctor strictly stuck to the professional opinion rather than sympathize.
One barrier experienced was denial by the patient in accepting the problem

Nurse communication strategy

The nurse used personal connection strategy in the following ways.
She moved closer to the patient to connect better with her.
The connection allowed provision of compassionate and personalised and care reassurance.
Open ended communication was used to interact with the patient.
Mastering the names of the clients and referring to them by name.
One barrier is the demand of sympathy from the patient.
It also connects with the patient and secludes the family.

Linear and transactional communication model

The doctor and nurse used linear model to pass healthcare information to the patient.
Information was passed through one way without feedback.
Later the transactional model was used with feedback between the two parties.
The professional invited the client and family to participate in the discussion.
Feedback was limited due to lack of understanding of the case.

Best model for the case

The best model for the case is the interactive model.
The model allows exchange of information between the two parties through feedback.
In interaction, the client learns more from the process by asking relevant questions about the situation.
The model sets a level ground for the patient increasing interaction thus internalizing the message more.
The use of the other two models limited patient and family participation

References

Carlyle, K. E. (2017). The role of social media in promoting understanding of violence as a public health issue. 10(3), 162-164.

Jones, L., Sheeran, N., Lanyon, H., Evans, K., & Martincovic, T. (2018). Nurses’ perceptions of communicating with minority parents in a neonatal nursery: a communication accommodation theory approach. Journal of Communication in Healthcare, 10(3).

Lawrence, J., Perrin, C., & Kiernan, E. (2015). Building professional nursing communication. Port Melbourne: Cambridge University Press.

Littlejohn, S., & Foss, K. (2008). Theories of human communication,. Belmont: Thomson Wadsworth.

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