In this case study, five participants take part in the process depositing a collateral in a bank. They include the customer, loan officer, collateral records clerk, vault custodian and the vault attendant. Once the customers takes a loan, they have to provide a security or a collateral, which they turn to their loan officers. The loan officer receives the collateral and ensures it gets to the vault custodian. Together with the vault custodian, the role of the vault attendant is to ensure the correct collateral is deposited and its location noted. The collateral records clerk keeps records for follow-up purposes.
For security and precision, the process has more complexities. On receiving the collateral, the loan officer prepares four color-coded receipts. The customer goes away with the pink receipt. The white receipt is forwarded to the collateral records clerk. The yellow receipt is discarded. Together with the collateral, the loan officer goes with the blue receipt to the vault custodian.
To ensure it is indeed the correct collateral than has been brought, the vault custodian compares the description in the blue receipt to the collateral and signs it in the event that they match. Next, the vault attendant attaches a tag on the collateral and takes it along with the receipt to the vault attendant. The vault attendant also does confirmation comparisons between the receipt and the collateral. With the help of the vault custodian, the vault attendant safely deposits the collateral within. After noting its position, the vault attendant signs the blue copy of the receipt. In the end, the blue receipt ends in the hands of the collateral records clerk who compares it to the previously forwarded white receipt and puts them in a permanent file if they match. With such a detailed process, the chances of error or confusing collaterals from different customers are almost zero (Hall, 2001).
The list below shows procedures undertaken by each participant.
Customer
Loans officer
Vault custodian
Vault attendant
Collateral record clerk
References
Hall, J. A. (2001). Accounting information systems. Cincinnati, OH: South-Western College Pub.
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