Healthcare Market ClassA reputable hospital has high quality ratings from patient satisfaction surveys but is still
losing market share. For many years, health care organizations, as well as traditional businesses,
have been frustrated that high customer satisfaction scores do not necessarily lead to higher
levels of profitability or sales.
Prepare a report examining this phenomenon that addresses the following elements:
Evaluate and explain inconsistency between customer satisfaction scores and profitability
and why it tends to exist in health care organizations.
Apply the statistical procedures discussed in class to support (or refute) the inconsistency.
Assess price vs. quality of services as well as the impact of insurance or managed care
contracts on a hospital’s market share, regardless of patient satisfaction levels.
Explain how you could use high patient satisfaction results to your advantage when
negotiating a new managed care contract for the hospital. Discuss ethical issues involved
when presenting results.
Discuss how qualitative and quantitative data can be used to help this hospital improve
The body of the resultant report should be 5–7 pages and include at least 5 relevant peerreviewed academic or professional references published within the past 5 years.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more