In the realm of business, organizations in most cases will look for ways to improve the customer experience when services and products provided; however, sometimes we have to wait for such services for longer periods of time we do not desire. Although not perfect, organizations will use techniques based on queuing theories to measure wait times in which customers have to wait in order to be helped or serviced, and based on the measurements, management and leadership attempt to make decisions to improve or reduce these waiting times. In this Lab, you will have an opportunity to learn about and use common queuing models and their results to make decisions. To get started, complete all steps below.
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