Case Activity: VHH Imaging Center and Lean Principles

Read the attached case, ” Using Lean to Improve an Imaging Center Process.”

Using Lean principles, what process improvement would you make to this process to remove non-value added activities and decrease the throughput time for the patient?

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Using Lean to Improve an Imaging Center Process
Sally Campion, director of the VVH ACO, was very concerned about attracting new members as
enrollment was flat. A market research focus group discovered that VVH had a reputation as
being slow and bureaucratic which dissuaded some seniors from enrolling in their ACO. She
felt she wanted to experiment with improving service speed and satisfaction. Susan Francis,
CEO, suggested she start with the VVH imaging center as its staff was creative and flexible.
Sally and the imaging center staff collected data during a Kaizen event. The diagram below
shows the current state process for CT scanning.
Using Lean principles what process improvement would you make to this process to remove
non value added activities and decreases the throughput time for the patient?
Materials not yet edited. Copyright © 2017 Foundation of the American College of Healthcare Executives. Not for sale.

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