THE PROS AND CONS OF USING E-TENDERING IN SINGAPORE CONSTRUCTION INDUSTRY First names YAP Last name YEE THARM Abstract: E-tendering is a relatively new and modern technique of tending system. The transaction can be done from business-to-business, business-to-consumer or Business-to-government buy and sale of goods, works and services through the Internet or other networking systems. This paper examines the pros and cons of using E-tendering […]

The Emerald Research Register for this journal is available at www. emeraldinsight. com/researchregister The current issue and full text archive of this journal is available at www. emeraldinsight. com/0960-4529. htm MSQ 15,3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management, UMIST, Manchester, UK, and 306 Tatiana Xystouri Ministry of Finance, Nicosia, Cyprus Abstract Purpose – […]

The physical resources of Singapore Airlines determine its capability to actualize expansion to South America. Over the years, Singapore Airlines has built its physical resources, specifically its aircraft fleet and its e-ticketing system, through procurements and innovative design. According to the Annual Report 2007-2008 of Singapore Airlines (2008), the airline has a 98 aircrafts comprising its passenger fleet with 6 years and 5 months as […]