CIS599 Discussion Responses 1 and 2

There are two discussions here that need to be responded to thoroughly. Responses must be on APA format 150+words 1-2 legitimate verifiable sources per response.

CIS5599 discussion 1 post responses.
Respond to the colleagues posts regarding:
“Being the Bridge” Please respond to the following:
• Critique the idea that the CIO can be a bridge between enterprise finance, marketing, and sales functions. Justify the legitimacy of the statement.
• Explain the factors that have caused customer relationship management to become a priority for many CIOs.

KJs post states the following:
Critique the idea that the CIO can be a bridge between enterprise finance, marketing, and sales functions. Justify the legitimacy of the statement.
The statement that; the CIO being a bridge between enterprise finance, marketing and sales function is a valid statement. Sales, marketing and enterprise finance do not depend on the organization for its operations. This is very common in many organizations. The CIO in an organization tends to have many roles depending on the business strategy and the level of information technology the organization uses. Because the technology department touches all departments, the CIO might have an insight into the workings of these departments and can provide a way to connect this department through technology.
Explain the factors that have caused customer relationship management to become a priority for many CIOs.
Customer Relationship Management is the most efficient approach to creating and maintaining customer relationships. It not only serves as an important business tool but also helps in developing a strong personal bond with customers. Once this personal and emotional linkage is built, it is easy for an organization to identify with the actual needs of the customer, thus helping serve the customer in a better way.
CIOReview India Magazine. (n.d.). Retrieved June 03, 2020, from https://customer-relationship-management.cioreviewindia.com/cioviewpoint/the-importance-of-customer-relationship-management-in-today-s-digital-age-nid-2385-cid-1.html
 

CIS599 discussion 2 post responses.
Respond to the colleagues posts regarding:
 “Service Delivery Life Cycle (SDLC)” Please respond to the following:
• Review the steps of the SDLC. Explain why quality service delivery depends on the execution of the service delivery life cycle. Discuss the aspects of the SDLC that are critical to quality service management. Explain your answer.
• From the e-Activity, (Research the Web for IT and business alignment topics surrounding the Information Technology Infrastructure Library (ITIL). A good starting point would be the ITIL Website.) Explain how the service delivery model used within an organization impacts an IT organization at the enterprise level.
 

PW’s post states the following:
There are five stages in the ITIL V3 Service Lifecycle: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The Service Strategy phase of the Service Lifecycle provides guidance on how to design, develop, and implement IT Service Management. The Service Design phase of the Service Lifecycle provides guidance on how to design and develop services and IT Service Management processes that will support the service strategies already developed. The Service Transition phase of the Service Lifecycle teaches IT professionals and their business associates to manage changes in a productive manner.  Service Transition provides guidance on how to efficiently and effectively transition new and changed services into operations without disrupting or interrupting other services or processes. The Service Operation phase of the Service Lifecycle provides guidance on the practical aspects of day-to-day business operations. The goal is for the IT department to keep things running smoothly, reliably, efficiently and cost-effectively. Even if nothing changes in an organization, there is always room for development and improvement in IT services. Continual assessment is the key to understanding where improvements can be made.
 
References:
https://www.ashfordglobalit.com/training-blog/itil-tips-and-training/the-5-stages-of-the-itil-v3-service-lifecycle.html#:~:text=There%20are%20five%20stages%20in,Operation%2C%20and%20Continual%20Service%20Improvement.&text=The%20Service%20Strategy%20phase%20of,and%20implement%20IT%20Service%20Management.

Question 1:

What tools are available to help the SDLC work for organizations?