The Agency’s mission is to promote health and wellness of the people in Hillsboro County within their usual environments by preventing and/or retarding the progress of preventable health problems through health education and provision of quality healthcare.
The vision of Hillsboro County Home Health Agency is to provide healthcare services to all patients within Middleboro and beyond it.
Provision of quality healthcare to both in and outpatients
Promote good governance
Compliance with the legal requirements
Having a positive attitude in the delivery of healthcare
Having well trained and experienced members of the Board and management team
Ability to provide comprehensive healthcare that addresses a wide range of health problems and healthcare needs
Having loyal employees from Middleboro
Having a positive reputation on how public healthcare funds are allocated to meet patient care needs.
1. Lack of enough healthcare workers- it is difficult to attract new employees since the payment structure is not attractive and most healthcare workers are almost retiring.
2. Workers in Jasper have to commute from Middleboro on daily basis hence unable to meet industrial standards
3. Paper work is a lot making work harder
4. Human resource management is weak- there are no employee background checks are done, employee handbooks have expired, and relationship among employees is a concern
Availability of public healthcare funds
Existence of healthcare technologies
Availability of donors
Changing Medicaid and Medicare regulations
Unhealthy conditions patients have within their homes threatening the health of the physicians
Public healthcare funds might become inadequate due to increasing patient care needs
Grand strategies or long-term strategic priorities
Review the previous plans and goals then measure how they are currently being achieved
Perform an environmental scan to identify the strong and weak points of the company based on the changing conditions taking place in the external environment
Identify which changes need to be made that are in line with the organization’s mission and vision, formulate new goals, and then establish a suitable change process
For the best interest of the organization, the change process should consider the opportunities and threats that exist in the external environment. Therefore, a SWOT analysis should be performed to guide the change process.
Perform a gap analysis by establishing the limit the new strategy will have in achieving the desired goals.
Operational and Tactical Plan
Strategic Priority 1
To weigh organizational performance with the set organization’s industrial standards to rate the organization
To establish a team of change agents to help with the assessment and the change process
To identify the resistant points and establish how to manage them
To improve organization’s performance
b. Strategic Priority 2
To reduce the organization’s weak points and to reinforce or to take advantage of the company’s strong points to achieve more
To ensure that the organization has the capacity to perform in the changing business environment
to adopt a culture of change
to invest in the right/appropriate organizational changes
Strategic Priority 3
To create a relevant change that will reduce/eliminate the weak points
To extend the company’s lifecycle
To identify a change that will be easily accepted by most of the company’s stakeholders
To attract new stakeholders such as talented physicians
Strategic Priority 4
To manage business threats and to take advantage of the available business opportunities to achieve more
To exploit and to take leadership in the new business ventures
To identify appropriate/suitable employee training needs
To establish the organization’s new staffing needs
Strategic Priority 5
To assess alternative strategies
To establish how feasible the new strategy is
To save on costs, time, and other resources
To win the support of many stakeholders/make the change process easy and achieve better outcomes with less inputs
Change Management Plan
Create a new vision for the change
Set up a team of change agents that are ready and committed to drive the change as required. Then develop roles and assign them to each change agent
Communicate the new vision and change to all the stakeholders
Identify possible stakeholder resistance and address them based on their interests
Breakdown long-term goals into small wins
Develop a training plan based on the identified training needs
Have an effective communication structure to make timely responses
Have a well-scheduled list of activities
Reward each small win achieved
The organizational leaders leading the change will need to evaluate the outcomes of the change by establishing a standard for measuring performance of the change process. For any non-conformity, the following may be done
Establish control points that will address them
Review the change process but maintain the original budget to ensure cost efficiency throughout the change process
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