It’s a hot quarantine day in Southern California, and Jack determines that this would be a good day to buy a trailer hitch for his new 2021 F-150 Ford Raptor so he can take his boat/trailer to the lake for some fishing. Jack has never owned a truck let alone a boat. So after some online research Jack decides to go over to Glendora Trailer Hitches and Welding (GTHW), a large store and service center business that specializes in welding, fabrication, custom cargo racks and standard/custom ball mounts and hitches. Jill has been working at GTHW for over two years and is a certified welder. Jack tells Jill that he knows nothing about hitches and needs to rely on her expertise for the correct hitch. After giving Jill the weight/size of his new boat, Jill says, “I’m familiar with F-150 Ford Raptors. What you need is a GTHW custom 1.0 heavy-duty 6” drop/rise hitch.” Jill says the special quarantine price for the hitch and installation would cost $400 cash and carries a 5-year warranty parts/labor. Jack tells Jill, “Let’s do it. Here’s $400” and hands Jill the cash. Jill completes the sale and installs the hitch.
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