MA602 Professional Communication : Solution Essays

Question:

o Provided outstanding customer service in one of Australia’s leading fast food chains in line with company goals.

o Provided quality on-the-job training and ensured staff complied with company systems and procedures to ensure best practice was achieved and maintained.

o Ensured my work area maintained a clean and tidy appearance and ensured staff followed all relevant WH&S procedures as well as safe food and beverage handling policies.

o Presented myself as an approachable and friendly staff member while ensuring speed and efficiency in a high volume, fast paced, customer-focussed environment.

 

Answer:

Professional summary

I have experience in different accounting softwares such as MYOB. I am excellent in using the software and have used it for the past 4 years. As a responsible and professional accountant, I have excellent convincing and communication skills, which form the basis of my experience for the accountant position. I have key computer skills and high interest in numbers. Have high consideration for customer’s need and presentation skills. Am highly motivated to achieve targets and I have high customer service skills.

Career objective

To become a professional CFA through experience and academic excellence

To gain and acquire progress in terms of expertise, innovation and exposure to new ideas for career and economical growth for the company

To develop pragmatic action as a performance oriented officer and prosper in accounting tract record.

To build existing corporate finance skills in analytical and transaction execution’

Qualification

  • Accountancy Business development
  • Report writing Relationship management
  • Management

Work experience

  1. Accounts officer (part time) 2014- Current
 

Thermal Fire Protection

  1. Gained experience in generating large volumes of invoices using MYOB software and creating accurate information for pricing and updating company’s data base using Maximizer software.
  2. Handling and communicating with clients to procure outstanding payments and reporting of activities and handling receivable issues such as invoice queries, credit limits and reconciliation of outstanding accounts using MYOB.
  3. Involved in cash flow forecasting, processing of the payroll and recording holiday entitlements as well as setting up customer accounts with precise details and updating them with correct ABN, CAN and billing details and verifying with Chartered Accountant.
  4. Assisting the Financial controller and C.A with accounting duties to meet company objective.
  5. Senior Crew Member 2013-2014

McDonald’s

o Provision of quality on the job training and ensuring staff complies with company sstem and procedures.

o maintaining cleanliness and tidiness appearance and ensuring the WH & S procedures were followed as well as following of the food and beverage handling policies

o handling in efficiency and speed high volume issues related to the customers to create customer focused environment.

  1. Finance Administration Assistant 2013-2013

Bright star Logistics, Australia

o management of the accounts payable and collaborating with other departments and personnel for high level accuracy, problem solving and troubleshooting with speed and efficiency.

o Gained experience in working with Solomon which is a computerised accounting software and also with GAAP standards, A/P software, Myob software.

o Involved in entering large volumes of invoices ensuring that all due dates for payments were created and accurate records were maintained as well as establishing a new records procedure.

o confirmation of receivership of products and ensure payments were made in a timely manner and confirm accuracy of records with Chartered Accountant

  1. Bookkeeper / Customer Service Manager   2011 – 2013

Makray Homes Pty Ltd

o engaged in book keeping and handling resident communication and complain processing for Endeavour Hills apartment scheme and supervision of the daily activities and general book keeping and upkeep for the building facility.

o Advocating and resolving complains on behave of the clients and ensuring issues were handled in a timely and efficient manner and maintaining weekly diary to keep records of customer appointments as well as tracking tasks and duties to ensure maximum daily work productively and better service to clients with the assistance of Chartered Accountant.

o Completed client reports outlining customer recommendations and expectations as well as completing site visits and report to management in regards to project status updates using Myob software and assisting Chartered Accountant.

Education Qualification

2013 Deakin University

Bachelor of commerce in Accounting and Financial Planning

2011 Melbourne Institute of Business &b Technology

Diploma of Commerce

Awards & Honors:  

Masters in Professional Accounting at Melbourne Institute of Technology

Certified Public Accountant (CPA)

Masters in Professional Accounting (In process) aimed at graduating and attaining Certified Public Accountant (CPA)

 

RE: Application for a position of accountant officer

Following your advertisement for the position of accountant officer on seek.com, I wish to tenure my application for the mentioned position. I am a graduate from Deakin University where I majored in Accounting.

As a professional in accounting, I have clear understanding of MYOB software and additional qualification on CPA, which I am under process. Most importantly, I have high convincing power and different accounting software skills which are important for this position. These skills will help in attaining the position responsibility which is to sell the products and meet the customers’ needs. In addition, as an accountant, I will be able to execute the services related to the existing accounts, obtain and establishing of new orders. In addition, I am good at report writing. This is a key quality which essential on reporting on sales made and balancing the accounts.

I have adverse experience from different firms such as Bright Star Logistics in Australia where I have been a finance administration. I have experience in MYOB software and payroll management.

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