MAN 3320- Management of Strategic Human Resources


MAN 3320- Management of Strategic Human Resources

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You have just been hired as the new Director of Human Resources at a mid-sized company of 48 employees.  The company’s name is Florida Wireless, which is an authorized agent for Verizon Wireless.  Florida Wireless has 5 retail locations throughout Central Florida.  The stores are all very busy.  Customer wait times are usually very long.  Customer satisfaction surveys indicate poor service.  Turnover is high for sales/customer service.  Even though the stores are busy, store managers are not making the sales objectives set by owners.  Store manager turnover is also high with the exception of the 3 family members of the owners.  You are tasked with keeping the stores staffed (current recruiting needs are 11 sales/customer service reps and one manager), making sure that government regulations are being followed, and increasing the proficiency of the sales reps.

You have discovered there are no job descriptions, no performance appraisals, and no performance standards other than the number of new cell numbers that must be sold each month.  Compensation tends to favor family members and it is all over the place.  Sales reps have a small base salary plus commission for each number sold.  A quick tour of retail locations indicates safety hazards such as over loaded store rooms with trip hazards, no ergonomic considerations, lack of signage, and no safety plan.

You have to create a plan to address the needs of the company that incorporates the required elements of the project.  It should be focused on why the owner should invest time and money in your plan.


  1. Executive overview of the plan in a Power Point presentation.  This should be done as if you are presenting this to Senior Management to get commitment.  It should include the implementation plan including time commitments, budget (if necessary), and what the benefit is to the company to implement.
  2. A written presentation binder that includes the following:
    1. Written Executive Summary- Outline 1-2 pages.  This should be the basis of the Power Point presentation
    2. Plan of action including:
      1. Detailed plan of action- narrative of about 3-4 pages- Detailed information explaining why you need to implement the items below (including a needs analysis), the costs that will be incurred, how long it will take to complete all the items, and what the return on investment (ROI) will be.
      2. Job descriptions
      3. Performance appraisals
      4. Compensation recommendations
      5. Recruiting and selection plan
      6. Training plan (Content, who will deliver, measurement of results, costs, ROI)
      7. Safety plan
      8. Recommended code of ethics


Binder- 80% of the total group project

  • Executive Summary- 5%
  • Detailed plan of action with budget and timelines- 10%
  • Job Descriptions- 5%
  • Performance Appraisals- 10%
  • Compensation Recommendations- 10%
  • Recruiting plan- 10%
  • Training plan- 10%
  • Safety plan- 5%
  • Recommended code of ethics- 5%
  • Individual contribution score- 10%

Power Point Presentation- 20% of the total group project 


  • Instructor evaluation- 20%

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