Introduction:

I will first make them aware of the distance of the tour from Sydney to Cairns which is approximately 1980 kilometers /1057 miles or 3 hours flight time. In addition to the fact that they are here for the five-day tour which means they will spend most of their time moving around thus will consume a lot of energy hence the need for three meals a day so that they can enjoy their tour to the fullest. I would also explain to them the benefit of using unlimited jet skis under the new package by emphasizing the fact that since they have come for a five day tour they will need to maximise their time well by reaching to many places within a short time and at an economical cost by just adding up $300 to their initial package of $1500. I could also suggest to them beautiful sceneries in Cairns where they could access using the unlimited use of the jet skis.

The add-on of an additional trip to Green Island for only $60 per head is vital because Green Island is a place where many people dream to visit but just a few of the dreams have been realized. Furthermore, this is an offer because of the five days tour package you have taken; otherwise, the charges are usually very high. Additionally, the five days car hire with unlimited kilometers and insurance cover for only $400 is a fantastic offer because the expense is much lower than the ones you incur for your car. During the five day tour you may want to move around or outside the city where while stopping by and buying items or even observing sceneries. This package will adequately satisfy your full exploration of the five-day tour

1.    Meeting and greeting with the customer – The first impression leaves a lasting mark. Thus in the first encounter with the Days,’ I will start by welcoming them to ACA Travel Agency and by introducing myself with a clear voice.
2.    Then I will immediately ask them if I can assist them in any way. I will then listen keenly to their requests as I think of the best options for them. After they have made their request, I will take over the conversation by first assuring them that ACA travel Agency is happy to serve them at their will.

iii.    I will then tell them the inclusions in the package of $1500 which they have chosen. I will go ahead and inform them of another package similar to that and tell them that I thought you would also consider it though it costs only $300 more but has special, amazing offers.

1.    After the introduction of the $1800 package I will now notify them of some additional offers that they may want to compare such as the trip to Green Island and car hire services which are closely related to their package
2.    Closing the sale – after they have settled on their choice, I will close the sale by appreciating them for their inquiry and time and repeat the offer they have chosen for clarity purposes.
3.    Following up the sale – I will then follow up the sales using their contact information which they had provided while booking for the package and send them text messages or emails to remind them of the tour and the package they took

vii.    Being cautious and appreciative – during the sale, I will exercise caution to provide the exact price packages and to make the client feel that his interests are met, and contact appreciated. Legal considerations will also be sent to the clients via mail after the sale.

1.    Yes winne, How many are you in total and what are their names– Four, i.e., I  (Winnie Right, my husband (James Right), and our daughter (Jacky Right) and son (Edmond Right)
2.    What is your age and of your children – my children are both teenagers, and I am 38 and my husband 43 years old?

iii.    Which type of accommodation would you prefer, single rooms with single beds or single rooms with double beds or complete house set-up with kitchen and compound – I prefer one single room with single bed for my husband and me and two single rooms with single beds for our children.

2018.    A week you mean seven days including or excluding weekends and what dates? – Oh, no five days without weekends, i.e., from 19 to 23rd March 2018.
2019.    Where are you planning to travel from – from Sydney to Cairns
2020.    Would you prefer transport by flight or road – by flight please

vii.    Do you have in mind some activities that you and your family would like to engage in during your tour – yea, I and my family like snow sketching, mountain climbing, visiting game parks, watching live football?

viii.    What about your children – My children, however, prefer going to a theatre to a stadium, but they still like other activities I have mentioned

1.    There is also an additional trip to Green Island, and the charges are $60 per head would you prefer this – oh yes
2.    We also provide car hire services with insurance cover for $400 for the whole week with unlimited kilometers – yes, please include this one as well.

There is a growing trend amongst travelers to be accompanied by their feathered or furry friends along for holidays. The pets vary from dogs, cats, birds among other loved pets. Research shows that by 2019, the pet industry is likely to hit $91.72 billion in sales. Over 50% of the Australian households own pets. In early 2015, 39% of dog owners had dogs aged over seven years, whereas 43% of those who owned cats had at least the oldest cat in every household. Since the older pets demand specialized care and the prices for the adult pets is quite high, people prefer to travel alongside their pets (Market Research, 2015). Chen, Peng, & Hung (2014) found out that traveler preferred services that also considered the comfort of their pets and were reluctant in choosing otherwise.  This trend has however been beneficial to the Travel Agency because it increases revenue since services to the pets are equally paid for just like adults. The trend has also impacted the transport sector positively because they have had to provide pet services which are paid for alongside that of the travelers

Item Cost ($)

Value before GST 4,770.00

Calculated GST (10%) 477.00

GST inclusive 5,247.00

GST to be paid is $477.00

The customer should be quoted $5,247.00

1. Cost per Occupied Room (CPOR). This formula assists in the calculation of the average cost per occupied room in the hotel. This method is also used as a performance indicator to measure and examine of the cost of operation for each room is justifiable.

CPOR = Cost of Total Rooms Departments/ Number of Rooms sold

1. Revenue Per Occupied Room (RevPOR). It considers the revenue for each occupied room which leads to a better understanding of the amount of profit generated from the guests who spend at the property. This method can track the sales from other departments like food and beverage

REVPOR = Total Revenue/Total Occupied Rooms

• Total Revenue Per Available Room (TREVPAR) is a key performance indicator for a hotel that provides an overview of the total revenue from all the departments which can be generated by the rooms

TREVPAR = Total Revenue /Total Available Rooms

Items Commission ($)

3% of $229 6.87

7.5% of ($180 x5) 675

10% of ($120 x3) 36

Total 717.87

1. Room upgrades
2. Early check-in

• Late check-out

1. In-room additions like wine, DVD rentals and room massages
2. Romance packages

1. Number of guest(s)
2. Names and Age of the guests

• Number of days the guests will be staying in the property

1. Number of rooms required by the guests
2. Specific Room details required by the guests
3. Dates of stay

1. Contacting the customer via e-mail or text message to inquire whether the customer arrived safely  (Verma, Stock, & McCarthy, 2012)
2. Inquiring from the customer whether she/he enjoyed the stay and any rooms for improvement

• Calling, sending text message or e-mail to the customer to just appreciate for the stay and welcome him/her again

1. Respect the time of the customer by returning calls promptly  or emails
2. Keep your commitments keeping appointments be it taxi pick-up, providing services as stipulated in the contract among others

• Communicate clearly and openly

1. Match customers style by paying attention to their preferences
2. Practice reciprocity by offering extra services like carrying luggage to the car etc. (Lee et al., 2015). 

1. By using the share tool in the email updates
2. On mobile phone by opening up the menu and selecting share.

References

Chen, A. H., Peng, N., & Hung, K. P. (2014). Developing a Pet Owners’ Tourism Constraints

Scale–The Constraints to Take Dogs to Tourism Activities. International Journal of Tourism Research, 16(4), 315-324.

Lee, J. S., Tsang, N., & Pan, S. (2015). Examining the differential effects of social and economic rewards in a hotel loyalty program. International Journal of Hospitality Management, 49, 17-27.

Market Research. (2015). Packaged Facts. Retrived from https://www.marketresearch.com/Packaged-Facts-v768/Pet-Outlook-8918228/?progid=88015 

Verma, R., Stock, D., & McCarthy, L. (2012). Customer preferences for online, social media, and mobile innovations in the hospitality industry. Cornell Hospitality Quarterly, 53(3), 183-186.