Research on Marriott International Inc.

Background

            Marriot International Inc. is a hotels and lodging facilities’ operator worldwide. It has a total of 107,184 US Employees and about 130, 000 employees worldwide (Fortune.com 2014). As at the February of this year, it had registered 4,706 openings. About 6,163 new jobs have been created within the last one year. 50% of its managers started as associates on hourly basis. The highest number of salaried employees includes the hourly housekeepers and the event managers. The organization has 54.19% employees being the women. Some of the extra services it offers includes: onsite childcare and onsite fitness to its customers. The organization offers job sharing as well as compressed weeks of work. The salaried employees receive an average of 118 hours per year, whereas the hourly employees receive an average training of 89 hours per year.

            With a large number of employees and thus a large management headed by Arne M. Sorenson as the CEO, the organization experiences several problems that affects their service delivery and slows development progress. Such may be the set culture. The organization has set cultures like use of social media to post staff photographs to bring out the face of the organization. Apart from the negative effects brought about by the established culture, the research shall also focus some other problems such as the employee’s dissatisfaction brought about by the job design, lack of teamwork or poor leadership in the organization as well as the low or lack of feedback after the services.

            To help solve the problem, the research shall address the organizational behaviours in terms of the organizational behavioural theories such as the scientific management theory, the classical organizational theory and the classical organizational theory, as explained by Greenberg (2013)

References

Greenberg, J. (2013).  Managing Behavior in Organizations (6^th ed). McGraw-Hill/Irwin.  ISBN-10:  0-13-272983-0

Fortune.com. Best companies 2014. Retrieved fromhttp://fortune.com/best-companies/marriott-international-57/

http://skift.com/2014/03/28/marriott-international-wants-to-turn-employees-into-content-creators/